Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites’ functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies on, if you are not sure whether you need them or not, in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Cookie Details

The table below explains our use of each cookie in more detail.

Cookie OwnerNameTypeExpiration TimeWhat it's used for
CloudFlare__cfduid3rd party1 year

This is set by the CloudFlare service to identify trusted web traffic. The cookie doesn't track or store any personal user information, nor does it identify a user using any user id from our website. More info: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do-

Helm Ticketsht-user, _ht-ident1st partyEnd of session

We use these to keep users logged into the website and to ensure that any items in their cart are persisted across their current session. We don't use these to study user behaviour over a certain period of time or anything like that, it's purely used to enable functionality on the website.

Helm Tickets_frontendCSRF, _backendCSRF1st partyEnd of session

We use these as a security measure to prevent cross site request forgery

Helm Tickets_ht-ccs1st party1 year

We use this to remember whether a notice about our use of cookies has been closed by the user to prevent it from re-appearing every time the user visits our site. We do not use this cookie for tracking user's personal information.

Google Analytics_ga1st party 2 years

Used to distinguish users

Google Analytics_gid1st party24 hoursUsed to distinguish users
Google Analytics_gat*1st party1 minute

Used to throttle request rate

Stripe__stripe_mid1st party1 year

Used by Stripe, our payment solutions provider, to allow Stripe to detect anomalous behaviour that may be indicative of fraud as users browse the website. More info can be found here: https://stripe.com/gb/privacy

Stripe__stripe_sid1st partyEnd of session

As above

Stripensr3rd partyEnd of session

As above

Stripem3rd party10 years

As above

Hubspot__hstc1st party2 years

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

Hubspothubspotutk1st party10 years

This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

Hubspot__hssc1st party30 minutes

This cookie keeps track of sessions. This is used to determine if Hubspot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 

Hubspot__hssrc1st partyEnd of session

Whenever HubSpot changes the session cookie, this cookie is also set. Hubspot set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when Hubspot manage cookies, they assume it is a new session.

Hotjar_hjIncludedInSample1st party365 days

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

ShareThis__stid, __unam3rd party1 year

Used as part of the AddToAny social sharing buttons functionality. Unique identifiers given to each computer to allow traffic analysis to ShareThis.

AddToAnyuvc, __utmz, __utmt, __utmc, __utmb, __utma3rd partyUp to 2 years

These cookies are used to provide the social sharing functionality and to be able to anonymously track the source via Google Analytics

More Information

If there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us via email: support@helmtickets.com